IT SPECIALIST (CUSTSPT, G6)
This position is located in an information management organization. The purpose of this position is to serve as the primary interface between the incumbent's assigned organization and all information systems customers associated with the C4 mission. Responsible for management of the organization's customer support help desk and maintenance of the workload accounting database using help desk software. --Serves as a technical expert on all supported automated systems utilized throughout the state. --Develops and maintains the customer service database for all service requests. --Performs intensive collection and analysis of data from the customer service database to create trend reports, performance reports, and future requirements for all areas of Information Management. --Researches trends and patterns to implement new or improved communications methods and procedures. --Conducts site surveys for information systems designed to verify adequacy of network operations and ensure customer needs are met. --Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client server software. --Installs and configures workstation or network operating systems, and applications software on a wide range of configurable information systems devices. --Performs operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts. --Performs other duties as assigned. This is a Temporary Indefinite vacancy for an appointment of 1 YR . The hiring agency has the option to extend this appointment up to a maximum total of 4 years. In the event a permanent employee is accepted for this indefinite position, there will be a change in his/her tenure from permanent to indefinite. Verbiage displayed on your resume or application must contain your own words. You may refer to position descriptions, i.e. the general and specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received in verbatim will not be considered. In your resume you will need to address the general and specialized experience listed below. Please use as much detail as needed, giving dates (months and years) of the experience, position title and how the experience was gained. This information is needed to determine if you are qualified for the position. Military Grades:
E4 - E8 Compatible Military Assignments:
25 series GENERAL
Experience:
Your Resume must list some experience in each of these areas:
Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. SPECIALIZED
Experience:
Your Resume must show at least 36 months in each of the following areas:
Must have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
Estimated Salary: $20 to $28 per hour based on qualifications.
E4 - E8 Compatible Military Assignments:
25 series GENERAL
Experience:
Your Resume must list some experience in each of these areas:
Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. SPECIALIZED
Experience:
Your Resume must show at least 36 months in each of the following areas:
Must have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
- Department:
2210 Information Technology Management - Salary Range:
$65,141 to $84,682 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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