Senior Manager IT Service Continuity Consulting
Company Name:
SunGard
# Description
SunGard Availability Services (SunGard AS) Consulting provides technology s to help our customers remain available, adaptable and operationally excellent. We do this by advising and supporting our customers in the management of risk for their mission critical processes, systems, and people. Unlike other companies that offer individual technology services, SunGard AS is focused on providing responsive and integrated disaster recovery, managed services, IT consulting, business continuity risk management services as well as business continuity management software solutions, to help organizations keep people, process and information connected. Our goal is to drive more strategic value to our customers through deeper relationships with broader risk based offerings.
_Consulting services brochure_ :
_SunGard Availability Services: An Overview of Our Workplace_
We know what keeps you going. A bold vision. Substantial, complex global challenges. And an environment that encourages collaborative communication and idea exploration. At SunGard Availability Services, you''ll find what you need to be endlessly energized. By joining us, you''ll help us make sure businesses have access to their critical data at all times?and you''ll be connected to a continuously fascinating future.
Every day, we keep companies around the globe connected to their most vital information. Our professionals harness advanced technology to deliver expert solutions in Cloud Computing, Disaster Recovery, and Managed Hosting. From business continuity planning and colocation hosting, to the latest in cloud technologies, we're making sure our clients' critical information is always on.
If you're wondering what it's like to have an IT job with a billion-dollar industry leader, explore our culture and diversity and professional opportunities. Step up to the challenge of a career in IT at SunGard Availability Services.
It''s a balance that few companies can offer: careers that combine the independence of a small entrepreneurial environment with the resources of a Fortune 500 technology company. That''s what you''ll find at SunGard Availability Services ? along with a wide world of professional possibilities. And you''ll have the support and encouragement to grow career in whatever direction you choose. If you''re ready to hit the ground running, bring talent and focus and take place on our highly motivated team.
Always on. It''s a reflection of talent, heart, andinstincts. Compelling us to work harder ? and smarter ? than anyone else. Defining our dedication to customers. Signifying our highestprinciples and deepest values.
Are you always on? Find spark at SunGard Availability Services. Engaged. Committed. Inspired. Always on.
_Senior Manager IT Continuty: An Overview of Opportunity_
Within SunGard's Consulting Services organization, the Operational Resilience Practice contains three practice areas, which are Risk & Resiliency Strategy, Business Continuity Management and IT Continuity that support SunGard's six vertical industry markets by delivering assessments, programs and solutions related to their respective areas.
As a Senior Manager in IT Service Continuity you will be responsible for Consulting Service Delivery across a portfolio of clients and projects. Typical projects include Disaster Recovery Program Assessments, Disaster Recovery Planning and Testing, Disaster Recovery Strategy Analysis and Development. In addition to leading project delivery, the Senior Manager supports strategic sales efforts and business development, functioning as a subject matter expert in understanding client requirements and qualifying opportunities.
The Senior Manager is expected to be a thought leader and should have broad subject matter understanding in IT Service Continuity, Data Center and IT Operations, IT Audit, SDLC, and Business Continuity Management. A solid comprehension of the use of standard and emerging technologies to solve business problem is also expected including Distributed Systems, Mainframes, SAN/NAS, Virtualization and Cloud.
_
Responsibilities:_
1. The Senior Manager may be responsible for managing direct reports. As a People Manager, you will be required to oversee (lead, coach and provide direction) consulting team members. This includes career counseling, performance assessments, training program development and time/expense approval.
2. The Senior Manager will have Engagement Manager responsibilities, which will include: interface with ing Coordinator to ensure the proper ing for project(s); managing and reporting on project profitability; writing Periodic Performance Appraisals (PPAs) for project team members; ensure time and expenses are reported and approved in a timely fashion; ensure that the project timeline is followed; that deliverables meet stated objectives of the Statement of Work (SoW) for the engagement and have a thorough understanding of work effort estimation, letters of agreement, master agreements, ing model, average bill rates and cost structure by level.
3. The Senior Manager will act as the SunGard management interface to the client. This may lude regular reporting on project status, meetings with executive management to present and discuss methodologies, capability status, strategies and findings related to the current project.
4. A utilization goal of 70%; a revenue target of $2.5M and $1M in new sales or add-on business.
5. Providing thought leadership within Line across all industries.
6. Maintain an awareness of technological and program advancements in the field of Operational Resilience.
7. Work with Line leaders to drive new business development activity by:
Engaging Industry Sector leaders and domain experts in the pursuit of new opportunities and execution of account plans and penetration strategies.
Responding to RFPs and contributing to Statements of Work (SoWs).
Developing Line programs/initiatives that produce new revenue streams.
_REQUIRED
Experience:_
1. Certification (such as CBCP, MBCI) is desired.
2. Minimum of ten years of IT consulting experience and five years of People and Engagement Manager Experience. Five or more years working within IT organizations to support operational resilience, either as a consultant or on manager is also required.
3. Experience in managing a portfolio of large consulting engagements or premier account relationships with revenue of $1M
specific to delivery of Operational Resilience programs.
4. Requires strong work management skills (time, accounting, project completion, forecasting).
5. Requires effective analytical and reasoning skills to plan, develop, implement and integrate strategies, policies and objectives and carry out needs, risk and financial analyses.
6. Subject Matter Expert in one or more of the following areas (Operational Resilience Assessments, Operational Resilience Strategy, Continuity Program Development, BIA, Recovery Strategy and BC/ITSC Plan Development, Testing, BCM Program Management, working knowledge of compliance with Industry Standards and Regulations).
7. Where applicable, a Subject Matter Expert in one or more technical areas of delivery such as Mainframe, Distributed, Cloud, Virtualization, Storage, Backup, and other technologies evolving in the Operational Resilience discipline today.
_OTHER SKILLS AND CONSIDERATIONS:_
The Senior Manager must have excellent listening, speaking, writing, decision making, problem solving and presentation skills and the ability to deliver solutions through a crisis or disaster event.
Senior Managers will be required to travel extensively for periods of time on engagements (upwards of 75 - 100% of the time). Senior Managers are required to work through periods of time where they will be heavily engaged in viewing computer screens, reading and reviewing documentation or expected to lead intense work sessions that require high levels of concentration.
Senior Managers will be required to work in Client allocated workspace (when onsite), so environmental conditions can be unpredictable and may present some additional challenges.
Senior Managers must be able to deal with personalities and work through issues to meet the requirements of the client. They may be onsite where they are required to think independently and strategically in support of a client's needs.
_EDUCATION:_
Bachelor's degree (Business or Technical) at an accredited university
Master's degree preferred (M.S., M.A. or MBA)
Req Number: 4275034Estimated Salary: $20 to $28 per hour based on qualifications.
SunGard
# Description
SunGard Availability Services (SunGard AS) Consulting provides technology s to help our customers remain available, adaptable and operationally excellent. We do this by advising and supporting our customers in the management of risk for their mission critical processes, systems, and people. Unlike other companies that offer individual technology services, SunGard AS is focused on providing responsive and integrated disaster recovery, managed services, IT consulting, business continuity risk management services as well as business continuity management software solutions, to help organizations keep people, process and information connected. Our goal is to drive more strategic value to our customers through deeper relationships with broader risk based offerings.
_Consulting services brochure_ :
_SunGard Availability Services: An Overview of Our Workplace_
We know what keeps you going. A bold vision. Substantial, complex global challenges. And an environment that encourages collaborative communication and idea exploration. At SunGard Availability Services, you''ll find what you need to be endlessly energized. By joining us, you''ll help us make sure businesses have access to their critical data at all times?and you''ll be connected to a continuously fascinating future.
Every day, we keep companies around the globe connected to their most vital information. Our professionals harness advanced technology to deliver expert solutions in Cloud Computing, Disaster Recovery, and Managed Hosting. From business continuity planning and colocation hosting, to the latest in cloud technologies, we're making sure our clients' critical information is always on.
If you're wondering what it's like to have an IT job with a billion-dollar industry leader, explore our culture and diversity and professional opportunities. Step up to the challenge of a career in IT at SunGard Availability Services.
It''s a balance that few companies can offer: careers that combine the independence of a small entrepreneurial environment with the resources of a Fortune 500 technology company. That''s what you''ll find at SunGard Availability Services ? along with a wide world of professional possibilities. And you''ll have the support and encouragement to grow career in whatever direction you choose. If you''re ready to hit the ground running, bring talent and focus and take place on our highly motivated team.
Always on. It''s a reflection of talent, heart, andinstincts. Compelling us to work harder ? and smarter ? than anyone else. Defining our dedication to customers. Signifying our highestprinciples and deepest values.
Are you always on? Find spark at SunGard Availability Services. Engaged. Committed. Inspired. Always on.
_Senior Manager IT Continuty: An Overview of Opportunity_
Within SunGard's Consulting Services organization, the Operational Resilience Practice contains three practice areas, which are Risk & Resiliency Strategy, Business Continuity Management and IT Continuity that support SunGard's six vertical industry markets by delivering assessments, programs and solutions related to their respective areas.
As a Senior Manager in IT Service Continuity you will be responsible for Consulting Service Delivery across a portfolio of clients and projects. Typical projects include Disaster Recovery Program Assessments, Disaster Recovery Planning and Testing, Disaster Recovery Strategy Analysis and Development. In addition to leading project delivery, the Senior Manager supports strategic sales efforts and business development, functioning as a subject matter expert in understanding client requirements and qualifying opportunities.
The Senior Manager is expected to be a thought leader and should have broad subject matter understanding in IT Service Continuity, Data Center and IT Operations, IT Audit, SDLC, and Business Continuity Management. A solid comprehension of the use of standard and emerging technologies to solve business problem is also expected including Distributed Systems, Mainframes, SAN/NAS, Virtualization and Cloud.
_
Responsibilities:_
1. The Senior Manager may be responsible for managing direct reports. As a People Manager, you will be required to oversee (lead, coach and provide direction) consulting team members. This includes career counseling, performance assessments, training program development and time/expense approval.
2. The Senior Manager will have Engagement Manager responsibilities, which will include: interface with ing Coordinator to ensure the proper ing for project(s); managing and reporting on project profitability; writing Periodic Performance Appraisals (PPAs) for project team members; ensure time and expenses are reported and approved in a timely fashion; ensure that the project timeline is followed; that deliverables meet stated objectives of the Statement of Work (SoW) for the engagement and have a thorough understanding of work effort estimation, letters of agreement, master agreements, ing model, average bill rates and cost structure by level.
3. The Senior Manager will act as the SunGard management interface to the client. This may lude regular reporting on project status, meetings with executive management to present and discuss methodologies, capability status, strategies and findings related to the current project.
4. A utilization goal of 70%; a revenue target of $2.5M and $1M in new sales or add-on business.
5. Providing thought leadership within Line across all industries.
6. Maintain an awareness of technological and program advancements in the field of Operational Resilience.
7. Work with Line leaders to drive new business development activity by:
Engaging Industry Sector leaders and domain experts in the pursuit of new opportunities and execution of account plans and penetration strategies.
Responding to RFPs and contributing to Statements of Work (SoWs).
Developing Line programs/initiatives that produce new revenue streams.
_REQUIRED
Experience:_
1. Certification (such as CBCP, MBCI) is desired.
2. Minimum of ten years of IT consulting experience and five years of People and Engagement Manager Experience. Five or more years working within IT organizations to support operational resilience, either as a consultant or on manager is also required.
3. Experience in managing a portfolio of large consulting engagements or premier account relationships with revenue of $1M
specific to delivery of Operational Resilience programs.
4. Requires strong work management skills (time, accounting, project completion, forecasting).
5. Requires effective analytical and reasoning skills to plan, develop, implement and integrate strategies, policies and objectives and carry out needs, risk and financial analyses.
6. Subject Matter Expert in one or more of the following areas (Operational Resilience Assessments, Operational Resilience Strategy, Continuity Program Development, BIA, Recovery Strategy and BC/ITSC Plan Development, Testing, BCM Program Management, working knowledge of compliance with Industry Standards and Regulations).
7. Where applicable, a Subject Matter Expert in one or more technical areas of delivery such as Mainframe, Distributed, Cloud, Virtualization, Storage, Backup, and other technologies evolving in the Operational Resilience discipline today.
_OTHER SKILLS AND CONSIDERATIONS:_
The Senior Manager must have excellent listening, speaking, writing, decision making, problem solving and presentation skills and the ability to deliver solutions through a crisis or disaster event.
Senior Managers will be required to travel extensively for periods of time on engagements (upwards of 75 - 100% of the time). Senior Managers are required to work through periods of time where they will be heavily engaged in viewing computer screens, reading and reviewing documentation or expected to lead intense work sessions that require high levels of concentration.
Senior Managers will be required to work in Client allocated workspace (when onsite), so environmental conditions can be unpredictable and may present some additional challenges.
Senior Managers must be able to deal with personalities and work through issues to meet the requirements of the client. They may be onsite where they are required to think independently and strategically in support of a client's needs.
_EDUCATION:_
Bachelor's degree (Business or Technical) at an accredited university
Master's degree preferred (M.S., M.A. or MBA)
Req Number: 4275034Estimated Salary: $20 to $28 per hour based on qualifications.
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