Linux Support Technician

Company Name:
Liquid Web
Position Type:
Liquid Web, Inc. is a rapidly expanding web hosting company which currently operates three datacenters in the Lansing area. We have continued to make major expansions into the managed dedicated and virtual private server markets. While the majority of our operations are Linux-based, we are continuing to expand into the Windows managed hosting market. We are accepting applications for Linux Support Technicians to work directly at our Lansing, MI datacenters.
Do you love rolling around in Linux logfiles and uncovering buried nuggets of MySQL wisdom and PHP joy? Are you a fan of being a superhero on the telephone or in an email for your client? Do you relish your victories while looking for ways to eliminate that which may have defeated you previously? If these things are true, then you may be just the Hero that Liquid Web is looking for!
Job Duties:
Provide professional and friendly support consistently via telephone and electronic help desk
Troubleshoot and solve a wide range of customer support issues
Linux system and process monitoring
Operating system and application installation/configuration
Performing scheduled maintenance tasks
Skill Requirements:
Solid working knowledge of RPM-based Linux distributions
Experience with Apache, BIND, and MySQL
Excellent customer service skills and problem solving skills

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