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Community Manager III

Company Name:
AIMCO
We are looking for
a Community Manager III for
Oak Park Village
in Lansing, MI.
Get more information about Aimco
As aCommunity Manageryou are a leader in business, sales, customer service and people. Your management focus inspires your team to higher levels of performance, creating "wow" moments for Aimco customers. As a Community Manager you personally exemplify pride and passion, whether it's dealing with a difficult resident complaint or taking the time to stop to pick up a piece of stray garbage on the property. As a manager you display the customer service values and integrity you ask your team to demonstrate every day.
Being a community manager at Aimco is a combination of management, sales, marketing and customer service. Your success in growing and improving your apartment community every day, your demonstrated work ethic, sense of integrity and collaboration are all tested and rewarded in this management role.
Responsibilities
Being an Aimco manager is more than just setting work schedules and managing apartment communities; it is about creating a community and recognizing with every interaction that this is home for your customers. Whether it's training a leasing consultant on how to engage prospective residents or following up on the buildings up-keep, your efforts are focused on increasing renewals and attracting new residents with every interaction.
As a manager you deal with resident escalations, marketing the property, motivating your leasing and sales team and delegating and ensuring that service tickets are completed in a timely manner. Through each day, your savvy financial management and sales leadership ensure revenue and profitability is achieved. As a community manager you will also be responsible for:
Financial management including managing to a budget
Sales leadership including increasing lease renewals, new customer attraction, training leasing consultants and improving sales performance
Upkeep of the physical condition of the property to ensure an attractive property where value is evident and risks minimized
Team leadership including recruiting, development and management
Unlike other property management, retail or real estate environments, Aimco provides you with corporate support to succeed as a community manager. Whether it's through capital improvements, marketing support or pricing, Aimco is there helping you become and remain effective in this management role.
Requirements
Your day will range from handling service requests to repair something in a unit and finding a respectful but effective way to collect rent and fees to leasing a unit and processing routine paperwork. As a manager you aren't sitting behind a desk from 9-5. As an Aimco community manager you enjoy the variety of being at the computer one moment ensuring the financials are on track and the next showing a prospective customer what it's like to come home to Aimco. To be successful, you must be collaborative and customer focused. Additionally you have:
Previous experience in financial and people management from hotel, hospitality, restaurant, office, property or apartment management
Excellent communication skills demonstrating verbal and written expression, active listening and ability to maintain interpersonal relationships
Ability to lead others in delivering outstanding customer service
Proven track record managing budgets and increasing net operating income
Experience operating propriety computer systems, for example hotel & property operations, logistics, finance and inventory in addition to Microsoft Office Suite
Ability to managing activities including employee relations, scheduling and staffing
Willingness to work non-traditional hours including nights, weekends and holidays
Benefits
Aimco offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:
Consumer discounts including Aimco apartment discounts and other vendors
Employee stock purchase plans
Opportunities for professional development and career growth
Opportunities for recognition and personal development
When you join Aimco, you receive a winning total compensation formula.(Some benefits may not apply to team members who are subject to collective bargaining or who are part time)
Join us and come home to your career at Aimco - Apply Now!
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