Applicant Tracking System Site Administrator II

Company Name:
Ross Staffing Solutions
Position Type:
Provide technical support for our Applicant Tracking System (ATS), including customer service for the internal and external user population, and the evaluation of new processes, procedures, and ATS products.
Specific Duties:
-Maintain integrity and accuracy of the ATS database
-Solve Human Resource's challenges related to table data and provide suggestions and/or guidance on how to process data
-Provides one on one and group support to internal users: HR Recruiters, HR Managers, HR Generalists, HR Coordinators, Hiring Managers, and Executives and external users: candidates (internal & external)
-Administer HR systems security to ensure accurate functionality for users
-Perform analyses, develop solutions to business problems/opportunities, and document requirements as it relates to the ATS
-Document process improvements and opportunities in a format that can easily be used by HR Staff
-Serves as a liaison between Human Resources and Information Technology
-Develop training documentation and deliver end user training
-Respond to inquires that come through the Application Assistance Hotline and Application Assistance email
-Regularly run the suspect duplicate report and merge candidates who are in the system multiple times
-Meet regularly with the ATS Software Solution Vendor when there are outstanding issues that have not been updated in the system
-Attend training sessions and meetings

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