Sr. Processor - Retail
The Senior Processor works with loan officers, borrowers, and third party providers to obtain documentation and submit a thorough, accurate, and complete loan package to Underwriting. Pro-actively maintains control of the loan file, monitors dates for approval, appraisals, purchase deadlines and closing, and ensures that all deadlines are met in a timely and efficient manner. Recognizes and resolves challenges early in the process, and provides excellent customer service. The Senior Processor has the ability to handle higher-complexity applications than the Processor role.
Job
Responsibilities:
- Reviews higher-complexity residential loan application files to verify that application data is complete and meets company standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment; Prepares necessary documents and submits mortgage loan application files for underwriting approval; Reviews and submits conditions to Underwriting to clear loan for approval
- Work closely with our Loan Officers to ensure a timely and stress-free experience for our client throughout the entire mortgage process; Communicates with borrower(s) to obtain related conditions
- Calls specified companies to obtain property abstract, survey, and appraisal; Orders FHA case numbers, and tax transcripts, as appropriate; Follows up on all outstanding orders to third parties and borrowers within established company deadlines; Calls or writes credit bureau, employer for verification of employment, (VOE) and any other third party necessary to verify the accuracy of information
- Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.
Job Requirements:
- HS Diploma, GED or Foreign Equivalent
- 3-5 years similar or related experience required
- Effective communication skills with a high level of customer service
- Ability to multi-task and operate effectively in a high-paced environment
- Detail orientated with proficient organizational skills
- Ability to adapt to and accept change
- Strong listening and problem solving skills
- Experience with common GSA s (FNMA, FHLMA, FHA, VA, USDA)
- Knowledge of AUS systems (LP & DU)
- Knowledge of MDIA and RESPA disclosure requirements
- Business hours Monday through Friday 8am - 5pm Eastern Time
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