Customer Service Representative - Utility
Border States Electric Border States Electric Lansing, MI Lansing, MI Full-time Full-time $20 - $25 an hour $20 - $25 an hour 3 days ago 3 days ago 3 days ago Looking for a career not just a job? How about a career with an employee-owned company in a dynamic industry? Electrical distribution is rapidly changing, and our employee-owners are empowered to meet these evolving challenges and opportunities by being decisive and innovative.
We act like owners, solving problems and taking care of customers because we have a stake in the game.
A little about us Border States supplies products and services to the construction, industrial and utility markets.
In June 2021, we were ranked as the 6th largest independent electrical distributor in the United States by Electrical Wholesaling magazine.
As employee-owners, we hold ourselves accountable to help you solve your business challenges and find new opportunities.
Our culture enhances our customer service and responsiveness, allowing us to respond quickly to your needs.
Ranked as one of the largest 100 percent employee-owned companies in America, Border States branch office network serves 24 states.
Job Summary Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers.
Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States' products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.
Responsibilities Essential Functions Works closely with Border States' sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
Obtains orders and provides proactive sales and service functions including order entry, quotations, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
Provides timely follow-up on customer technical inquiries and requests.
Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
Actively participates in the marketing and sale of Border States' products and services.
Consistently provides responsive, quality service to meet and exceed customer expectations.
Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
Non-essential Functions Attends sales meetings and training programs, as required.
May assist with sales meetings and trade shows, as needed.
May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.
Qualifications Minimum of a two-year business/trade degree preferred or the equivalent in work experience.
Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.
Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred.
Ability to read, write and speak in English preferred.
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.
Job Type:
Full-time Pay:
$20.
00 - $25.
00 per hour Expected hours:
No less than 40 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Parental leave Vision insurance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office
Experience:
Inside sales:
3 years (Preferred) SAP:
3 years (Preferred) Electrical Industry:
3 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We act like owners, solving problems and taking care of customers because we have a stake in the game.
A little about us Border States supplies products and services to the construction, industrial and utility markets.
In June 2021, we were ranked as the 6th largest independent electrical distributor in the United States by Electrical Wholesaling magazine.
As employee-owners, we hold ourselves accountable to help you solve your business challenges and find new opportunities.
Our culture enhances our customer service and responsiveness, allowing us to respond quickly to your needs.
Ranked as one of the largest 100 percent employee-owned companies in America, Border States branch office network serves 24 states.
Job Summary Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers.
Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States' products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.
Responsibilities Essential Functions Works closely with Border States' sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
Obtains orders and provides proactive sales and service functions including order entry, quotations, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
Provides timely follow-up on customer technical inquiries and requests.
Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
Actively participates in the marketing and sale of Border States' products and services.
Consistently provides responsive, quality service to meet and exceed customer expectations.
Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
Non-essential Functions Attends sales meetings and training programs, as required.
May assist with sales meetings and trade shows, as needed.
May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.
Qualifications Minimum of a two-year business/trade degree preferred or the equivalent in work experience.
Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.
Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred.
Ability to read, write and speak in English preferred.
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.
Job Type:
Full-time Pay:
$20.
00 - $25.
00 per hour Expected hours:
No less than 40 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Parental leave Vision insurance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office
Experience:
Inside sales:
3 years (Preferred) SAP:
3 years (Preferred) Electrical Industry:
3 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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