Service Delivery Manager
Job Title Service Delivery Manager Location Lansing, MI (Day one onsite as Hybrid) Type Contract Top Skills & Years of
Experience:
15
years' experience ITIL Foundations certification is required, with V4 certification preferred
Job Description:
The Service Delivery Manager is a pivotal role matrixed delivery model that oversees a number of key functions within DTMB IT that enable the delivery of high-quality services to our customers, and to ensure Service Delivery processes are in place to meet our customer needs.
This position is a customer facing role and requires the establishment and management of expectations with our customers and will drive the DTMB IT Service Owners to achieve those expectations to a high standard.
This position will also act as an internal advocate for our customers' requirements and work closely with DTMB IT Service Owners who are accountable to the Service Delivery Manager for the delivery of services.
Skillset:
The candidate should have technical knowledge of infrastructure services such as Windows VMs, Unix VMs, Containers, Cloud Services, Data Network and Telephony.
Azure, AWS, Google Cloud Platform and Cisco knowledge is a plus.
The candidate must have a strong ITIL background and ITIL Foundations certification is required, with V4 certification preferred.
Below is the list of our technical and soft skills we desire for this position:
Technical skills:
Strong computer skills.
Expert knowledge of ITIL disciplines Ability to manage conflict and offer suitable resolutions Strong customer service, project management, relationship management and quality control skills.
Resource planning skills Experience of managing 3rd parties and 3rd party delivered services Soft Skills:
Keen sense of time management Excellent leadership and customer service skills.
Strong teamwork skills and attention to detail.
Excellent written and verbal communication skills Willingness to support and mentor other team members Able to manage sensitive and sometimes confidential information Self-motivation and able to take responsibility Recommended Skills Attention To Detail Business Relationship Management Cisco Cloud Computing Communication Computer Networks Estimated Salary: $20 to $28 per hour based on qualifications.
Experience:
15
years' experience ITIL Foundations certification is required, with V4 certification preferred
Job Description:
The Service Delivery Manager is a pivotal role matrixed delivery model that oversees a number of key functions within DTMB IT that enable the delivery of high-quality services to our customers, and to ensure Service Delivery processes are in place to meet our customer needs.
This position is a customer facing role and requires the establishment and management of expectations with our customers and will drive the DTMB IT Service Owners to achieve those expectations to a high standard.
This position will also act as an internal advocate for our customers' requirements and work closely with DTMB IT Service Owners who are accountable to the Service Delivery Manager for the delivery of services.
Skillset:
The candidate should have technical knowledge of infrastructure services such as Windows VMs, Unix VMs, Containers, Cloud Services, Data Network and Telephony.
Azure, AWS, Google Cloud Platform and Cisco knowledge is a plus.
The candidate must have a strong ITIL background and ITIL Foundations certification is required, with V4 certification preferred.
Below is the list of our technical and soft skills we desire for this position:
Technical skills:
Strong computer skills.
Expert knowledge of ITIL disciplines Ability to manage conflict and offer suitable resolutions Strong customer service, project management, relationship management and quality control skills.
Resource planning skills Experience of managing 3rd parties and 3rd party delivered services Soft Skills:
Keen sense of time management Excellent leadership and customer service skills.
Strong teamwork skills and attention to detail.
Excellent written and verbal communication skills Willingness to support and mentor other team members Able to manage sensitive and sometimes confidential information Self-motivation and able to take responsibility Recommended Skills Attention To Detail Business Relationship Management Cisco Cloud Computing Communication Computer Networks Estimated Salary: $20 to $28 per hour based on qualifications.
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