Match Support Specialist Customer Service & Call Center - Lansing, MI at Geebo

Match Support Specialist

Lansing, MI Lansing, MI Full-time Full-time $35,000 a year $35,000 a year 20 hours ago 20 hours ago 20 hours ago JOB TITLE:
Match Support Specialist (MSS) DEPARTMENT:
Program REPORTS TO:
Executive Director FLSA STATUS:
Non-exempt SUPERVISORY:
None SALARY:
$35,000 JOB
Summary:
The primary function of this position is to provide match support to ensure child safety, positive impacts on youth, meaningful relationships between youth (Littles) and volunteers (Bigs), and a strong sense of affiliation with Big Brothers Big Sisters (BBBS).
The secondary function of this position is to design and maintain effective strategies to recruit and enroll volunteers and youth for Big Brothers Big Sisters Michigan Capital Region (BBBSMCR).
JOB REQUIREMENTS:
Bachelor's degree from an accredited college or university in social services, family studies, or related field required.
If applicant does not have a bachelor's degree, applicants with equivalent experience may be considered.
Experience working with both child and adult populations, customer services, and/or community outreach preferred.
MATCH SUPPORT
Responsibilities:
Continually assess the match relationship focusing on child safety and match relationship and development.
Assess and provide for individual training needs, information, and support needs for each match participant to ensure a positive youth development experience for the child, and a successful and meaningful experience for the volunteer.
Ensure a high level of expertise in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.
Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.
Develop, promote, and implement individual and group match activities to support ongoing volunteer involvement with the child and BBBSMCR through individualized recognition, annual events, and reengagement strategies.
Conduct exit interviews by phone with all parties at match closure.
Assess reasons for match closure and re-match potential.
Other duties as assigned.
WORK ENVIRONMENT:
In person work required with opportunities to work remotely Routine office environment Flexible work hours Moderate independent travel Job Type:
Full-time Pay:
$35,000.
00 per year
Benefits:
Dental insurance Flexible schedule Health insurance Paid time off Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Lansing, MI 48917:
Reliably commute or planning to relocate before starting work (Required) License/Certification:
Driver's License (Preferred) Work Location:
Hybrid remote in Lansing, MI 48917 Continually assess the match relationship focusing on child safety and match relationship and development.
Assess and provide for individual training needs, information, and support needs for each match participant to ensure a positive youth development experience for the child, and a successful and meaningful experience for the volunteer.
Ensure a high level of expertise in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.
Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.
Develop, promote, and implement individual and group match activities to support ongoing volunteer involvement with the child and BBBSMCR through individualized recognition, annual events, and reengagement strategies.
Conduct exit interviews by phone with all parties at match closure.
Assess reasons for match closure and re-match potential.
Other duties as assigned.
In person work required with opportunities to work remotely Routine office environment Flexible work hours Moderate independent travel Dental insurance Flexible schedule Health insurance Paid time off 8 hour shift Monday to Friday Lansing, MI 48917:
Reliably commute or planning to relocate before starting work (Required) Driver's License (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.

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